1. Overview
SukNeo is committed to customer satisfaction. This Refund and Cancellation Policy outlines our policies regarding subscription cancellations and refunds.
2. Refund Eligibility
30-Day Money-Back Guarantee: If you are not completely satisfied with SukNeo Premium within 30 days of your purchase, we offer a full refund of your subscription fee.
Eligible Reasons for Refund:
- Technical issues preventing service access or functionality
- Service not meeting advertised features or capabilities
- Billing errors or unauthorized charges
- Duplicate charges
- Change of mind (within 30 days of purchase)
3. Non-Refundable Subscriptions
Note: The following are generally non-refundable:
- Subscriptions purchased more than 30 days ago
- Renewals after the initial 30-day period
- Promotional or discounted subscriptions (unless explicitly stated)
- Services already consumed beyond trial period
4. Refund Timeline
Once a valid refund request is approved, refunds will be processed as follows:
| Payment Method |
Processing Time |
| Credit/Debit Card (Razorpay) |
5-10 business days |
| Bank Transfer |
5-10 business days |
| Digital Wallets |
3-7 business days |
5. How to Request a Refund
Step 1: Contact Our Support Team
Email us at shazmtech05@gmail.com with the subject "Refund Request"
Step 2: Provide Required Information
- Your GitHub username or registered email
- Transaction ID or Order ID (from Razorpay confirmation)
- Date of purchase
- Reason for refund request
- Screenshots or supporting documentation if applicable
Step 3: Review Process
Our support team will review your request within 2-5 business days. You will receive an email confirmation of approval or denial with detailed explanation if denied.
6. Subscription Cancellation
How to Cancel Your Subscription
You can cancel your SukNeo Premium subscription at any time by:
- Logging into your account dashboard and selecting "Cancel Subscription"
- Emailing shazmtech05@gmail.com with cancellation request
Cancellation Effective Date
Your subscription will be cancelled at the end of your current billing period. You will continue to have access to premium features until the end of the paid period.
No Automatic Renewal
Once cancelled, your subscription will not automatically renew. You will need to manually resubscribe if you wish to use premium features again.
7. Razorpay Payment Gateway
Razorpay Compliance: All payments are processed through Razorpay. For disputes related to payment processing, refund status, or payment method issues, you can contact Razorpay directly at support@razorpay.com or visit
https://razorpay.com.
8. Refund Disputes
If you are unsatisfied with our refund decision, you may:
- Request escalation to our management team
- File a dispute with your payment provider (bank/card issuer)
- Contact Razorpay if the issue relates to payment processing
9. Chargeback Policy
Filing a chargeback with your bank or payment provider before attempting to resolve the issue with SukNeo support may result in account suspension. We strongly recommend contacting us first at shazmtech05@gmail.com to resolve any billing issues.
10. Exceptions and Special Cases
Refunds may be granted outside the standard policy in exceptional circumstances, including but not limited to:
- Extended service outages or technical failures
- Account security breaches
- Service modifications or discontinuation
11. Contact Information
For refund requests or questions about this policy, please contact: